Frequently Asked Questions
At Pilgrim Podiatry, we understand that visiting a podiatrist can come with questions — whether it’s your first appointment or you’re looking for advice about ongoing foot care.
This FAQ section is here to provide clear, helpful answers about our services, what to expect during your visit, treatment options, and payment information.
If you can’t find the answer you’re looking for, please don’t hesitate to get in touch — our friendly team will be happy to help.
Common Queries
A podiatrist is a healthcare professional specialising in the assessment, diagnosis, and treatment of conditions affecting the feet, ankles, and lower limbs. This can include everything from heel pain and bunions to diabetic foot care.
Not always. Many patients can book directly with a private podiatry clinic without a referral. However, NHS podiatry services often require a GP referral and may prioritise patients with certain medical needs.
If you’re unsure, please contact us and we’ll be happy to advise.
We treat a wide range of foot and ankle problems, including:
- Heel pain and plantar fasciitis
- Bunions and toe deformities
- Ingrown toenails
- Fungal nail infections
- Corns and calluses
- Flat feet or high arches
- Sports injuries
- Arthritis-related foot pain
- Diabetic foot concerns
At your initial consultation, we will:
- Take a full medical history
- Discuss your symptoms and lifestyle
- Examine your feet and lower limbs
- Assess your gait (the way you walk) if needed
- Suggest * arrange imaging (such as X-rays) if appropriate with other specialists
- Recommend a personalised treatment plan
- Deliver Treatment
Please bring:
- Any relevant medical information
- A list of current medications
- Any recent scans or referral letters (if applicable)
- Footwear you wear regularly, especially if pain may be shoe-related
Yes. We offer paediatric podiatry for issues such as flat feet, toe walking, ingrown nails, and sports-related injuries.
If foot pain lasts more than a few days, affects your mobility, or is accompanied by swelling, redness, or numbness, it’s best to seek professional advice. Early treatment often prevents more serious problems.
Depending on your condition, treatments may include:
- Routine foot care (corns, calluses, nail care)
- Orthotics and insoles
- Footwear advice
- Stretching and rehabilitation programmes
- Minor in-clinic procedures
- Referral for surgery if needed
Yes. We offer specialised diabetic foot assessments, ongoing monitoring, wound care support, and advice to help reduce the risk of complications.
Absolutely. We commonly treat:
- Ingrown toenails
- Thickened or damaged nails
- Fungal nail infections
- Nail pain or trauma
NHS podiatry services are available in some areas, but access may depend on medical need and local eligibility criteria.
Private podiatry appointments are self-funded, and we can provide clear pricing information before treatment.
Yes, we provide custom orthotics when appropriate.
Some private health insurance plans may cover podiatry treatment — we recommend checking with your insurer.
Helpful prevention tips include:
- Wearing supportive, well-fitting shoes
- Keeping feet clean and dry
- Moisturising to prevent cracked skin
- Stretching regularly
- Booking routine foot checks if you have diabetes or ongoing pain
You can book by phoning our clinic, using our online booking system (if available), or contacting our reception team. We’ll be happy to help.
Private podiatry fees vary depending on the type of appointment and treatment needed. We will always explain costs clearly before any treatment begins.
Please contact our clinic for current pricing.
We are a private podiatry clinic. This means appointments are self-funded unless covered by private health insurance.
NHS podiatry services are available in some areas, but eligibility and waiting times vary depending on local NHS criteria.
We accept most major payment methods, including:
- Debit and credit cards
- Contactless payments
- Cash (where available)
Payment is usually taken at the time of your appointment.
Some private health insurance providers may cover podiatry treatment, depending on your policy.
We recommend checking with your insurer in advance. We can provide receipts or documentation to support claims if needed.
We understand that plans can change. However, missed appointments or late cancellations may incur a fee.
We kindly ask that you give at least 24–48 hours’ notice if you need to reschedule.